Frequently Asked Questions

Simply fill in the registration form, and upload two JPG images with your proof of address (no more than 3 months old) and photo ID (see below). You must enter a valid email address, as you will be sent a confirmation of your registration request by email with an activation link. You must click this link to activate your account. If you do not receive this e-mail in your inbox please check your junk and spam mailboxes. Once our team has checked your proof of address and photo ID (during UK working hours), they will validate your account so that you can place bids on the lots included in the auction. You will receive an e-mail once your ID has been approved and your account fully activated.

These are required to prevent casual visitors from registering and placing non-sincere bids on an auction, which would ruin the auction for all other bidders. Additionally, if the winning bidder doesn't complete payment or get in touch to arrange delivery of their purchase, we will be able to get in touch with them.
If you don't have a scanner, you can take a digital photo of your photo ID and recent bill.

If you don't have access to a scanner you can take a photograph of your ID using a digital camera and upload it on to your computer as you would a photograph. Alternatively, you can call into Sutton Kersh's Auction department that is located at 2 Cotton Street, Liverpool, L3 7DY or visit the registration desk at the Penguin Preview Event on the 3rd and 4th February at St Georges Hall, Liverpool.

If you haven't received a confirmation email from us, it may have ended up in your spam or junk mail folder; please ensure that our domain "auctionyourproperty.com" is added to your safe senders/contacts list. You may also wish to contact us if you are having problems with your account.

Yes. Simply login with your old e-mail address. This is your username. You can then alter all your details once you are logged in by going to "My Account" and selecting the appropriate options.

If you ever forget your password, you can click on the "Forgotten Your Password?" button. You will be emailed a new password. You can then log in and change it to something more memorable.

Yes. Be careful to use the same casing that you used when you first registered.

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A full explanation is available.

All auctions start at 9am on Wednesday 3rd February 2010 and close between 12:00pm and 2:04pm on Friday 5th February 2010. Please check the auction page for each Penguin to see its specific closing time.

5ft x 2.4ft (at widest point).

If you are the winning bidder, your penguin will not be released to you until the full purchase price plus VAT has been received in cleared funds. We will notify the warehouse once we have received your money so that they know they can release your penguin. You can make your own arrangements for collection or delivery. Alternatively, Nicholas Van Hire are a reputable local firm and can be contacted on 0151 427 0600.

Reinforced fire-retardant fibreglass with metal attachments.

All of the Penguins will be on public display at the Penguin Preview Event at St George's Hall on Wednesday 3rd February between 8:30am and 8pm (closed between 12pm and 2pm) and on Thursday 4th February between 8:30am and 8pm.

Please contact us with your query.